Ruslan Shuvalov — Senior Product Manager CV
B2B SaaS · FinTech · Growth · Monetization · AI Automation. Based in Portugal, available across the EU and remotely.
Summary
Senior Product Manager with a decade of work across B2B SaaS, FinTech and consumer products. I help teams find growth, monetization and retention opportunities, design AI-assisted workflows that remove real manual work, and launch new products from idea to recurring revenue.
Comfortable with data-heavy and operationally complex products — onboarding, verification, payments, integrations, pricing and support. Technical background lets me work closely with engineering and design realistic AI/automation solutions.
Core skills
Selected results
Experience areas
Worked across product, growth and operations in B2B SaaS, FinTech, banking, payments and retail analytics. Owned outcomes end-to-end — from problem framing and discovery to shipped features, instrumentation and iteration.
Detailed company history, dates and references are available on request and in the downloadable PDF CV.
AI / Automation projects
Designed AI assistants, LLM workflows and internal tools that reduce manual work in support, analytics, research and operations. Examples include AI-assisted customer support (resolution time 2.5 days → 6 hours), pricing optimization for retail, and internal RAG-based knowledge tools.
Product cases
Pricing Optimisation SaaS: 0→1 Discovery to 22 Pilots
Defined ICP and value proposition for a B2B pricing optimisation SaaS, ran fast discovery, and shipped an MVP with a lean team (2 engineers + sales). Built roadmap and financial model to support early GTM and fundraising readiness.
AI Support Automation: From 2.5 Days to 6 Hours
Redesigned onboarding/support experience via customer research and ticket analytics, then launched an LLM-powered tier‑1 support assistant with RAG and guardrails to reduce manual workload and speed up resolution.
Monetisation Rebuild: +90% ARPU in B2B SaaS
Rebuilt monetisation for a dealership SaaS platform: packaging, contextual upsells, and event-based analytics linking behaviour to revenue. Shipped iteratively across multiple cross-functional teams.
Scaling Adoption: 3,000 → 9,000 Active Users + Revenue Surge
Scaled adoption by fixing onboarding friction, redesigning high-friction checkout steps, and aligning product/marketing/sales around a measurable funnel with event analytics and iterative rollout.
New SaaS Sub-Product: From Loss-Making to 2.4M RUB/Month
Turned around an e-commerce SaaS sub-product by clarifying positioning, improving core UX/reliability, and launching a new revenue stream (cloud fiscal services) aligned with real SMB pain points.
Public A/B Pricing Optimiser: Live Streamlit Tool for SMB Pricing Decisions
Built and deployed a self-serve A/B pricing tool for small retail and SMB teams without analysts. Users upload experiment data, get statistical conclusions, and receive actionable pricing recommendations via a simple UI.
Enterprise Analytics Platform: 15,000 Internal Users Adoption
Built an internal analytics platform in a large enterprise: aligned requirements across 7 divisions, delivered leadership reporting, and shipped a product adopted by 15,000 employees through feedback-driven iteration.
Whisper Call Analysis Pipeline: Turning Recordings into Coaching Recommendations
Built an automated workflow that processes batches of sales calls: Whisper transcription → NLP analysis → structured insights and next-day script improvement recommendations.
AI-Enabled CRM for Renovation Business: Profitability Analytics per Client
Built a lightweight CRM for a solo contractor: client/project tracking, expense logging per customer, and profitability analytics. Replaced spreadsheets with a structured workflow and minimal admin overhead.
Domains
Tools
Location & work authorization
Based in Lisbon, Portugal. Available for hybrid roles in Lisbon and remote roles across the EU.
Open to: Senior Product Manager · Product Lead · Growth Product Manager · B2B SaaS Product Manager · FinTech Product Manager · AI Product Manager · AI Automation Product Manager.
Education
Master's degree in Automated Data Processing and Control Systems — MEPhI (National Research Nuclear University).